See frequently asked questions lists for the following semesters: Summer 2009 Fall 2009 Spring 2010

• When and Where do I pay my fees and confirm that I'll be attending?
• How can I pay my fees?
• What if I have Financial Aid?
• What is Authorized or Memoed Financial Aid?
• How do I Confirm My Registration?  Do I Need a Confirmation Number
• How do I give someone access to view my bill?
• What if my fees are paid by a third party?
• What if I'm a graduate assistant?
• When, Where and How do I get my Financial Aid Credit Balance Refund?
• What if I add classes?
• What if I need to Withdraw from classes?
• Will my Fees change if I'm dropping and adding classes?
• If I drop classes or withdraw, how much of a fee adjustment will I receive?
• What is a Raider Fund$?
• What are all these FEES?

When and Where do I pay my fees?

FALL 2009

When and Where you pay fees depends on When you Register for Classes. Please select one of the following:

If you will be registering for fall classes:

• April 6 - August 25, 2009
• August 26 - September 4, 2009
• To Select Another Semester

April 6 - August 25, 2009

FALL 2009

Pay fees or confirm on RaiderNet beginning July 28

FINAL FEE PAYMENT DEADLINE - 4:30 p.m. August 25, 2009

Please note: Bills will not be mailed for the Fall 2009 semester. You may view and print your billing statement through RaiderNet beginning July 28.

If you will be registering for classes April 6 - August 25, 2009, you may pay fees for Fall 2009 or Confirm That You Will Attend by the following ways:

RaiderNet: July 28 - August 25, 2009*
(*RaiderNet unavailable after 6:00 p.m. on August 25)

1.Credit card or check card payment of registration fees. You can make either credit card or check card payments with Visa, MasterCard or American Express on RaiderNet. Access RaiderNet to pay registration fees by credit card or to use your bank check card to deduct the amount of your fees from your checking account. Try the RaiderNet feature for convenient payment methods.

How to pay by credit card or check card on RaiderNet:

• Click on PipelineMT at www.mtsu.edu.
• Log in to PipelineMT, click on RaiderNet, then on the Student tab.
• Select Student Account .
• Select Confirm Enrollment/Registration Payment/Account Detail for Term. Select Fall Term 2009.
• Your account balance summary and account detail for the term will be displayed. Click "Yes, I will attend during Fall Term 2009."
• Select Continue. You will be taken to our new bill payment system.
• Select recent account activity then Make a Payment.
• Click on Pay or Make a Payment.
• Follow directions.
  

2. Confirm registration. You will be given a CONFIRMATION NUMBER when you successfully complete this process. You must confirm you will attend if fees are paid in full by financial aid, loans, scholarships, third party, or other credits. Your balance after financial aid is credited must be ZERO or a credit balance to confirm your registration. (See How do I confirm?)

When you select this option, the system will enter a code in the computer to hold your classes and validate your registration. Stay online until you are given a CONFIRMATION NUMBER. Write down this number and the date. This is your proof and verification that you have successfully completed the confirmation process.

3. Mail-in payment: July 28 - August 19, 2009
Payment for the exact amount of fees due must be accompanied by a copy of the online billing statement or include the MTSU M#. Payments must be mailed in time to be postmarked on or before August 19, 2009.  Payments must be received by August 25.

Mail payments to:
MTSU Business Office / Registration
1301 E Main Street
Cope Room 105
Murfreesboro, TN 37132

4. Campus Mail: July 28 - August 19, 2009
Payment can be mailed at the campus post office in Keathley University Center or at the blue Campus Mail Drop box in the parking lot at the west end of the Cope Administration Building. Do not put payments in Campus Mail or the drop boxes on August 20 through 25.

5. In person at the Business Office: July 28 - August 25, 2009 8 a.m. - 4:30 p.m.
Fees may be paid at the Business Office cashier windows in the Cope Administration Building.  Students must bring their student ID when they come to pay fees in person.

6. Final Fee Payment: August 25, 2009
Students may pay fees on RaiderNet (6 a.m. - 6:00 p.m., August 25) or at the Business Office cashier windows in Cope Administration Building 8 a.m. - 4:30 p.m. RaiderNet will be unavailable on August 25 after 6:00 p.m.

NOTE:  Students are advised to consider one of the early fee payment options, mailing the payment, or paying by credit card on RaiderNet.  For those who wait until August 24 - 25 to pay fees in person, parking will be limited and lines will be long.

Students must bring their student ID with them to pay registration fees.

Students must come to the Business Office by 4:30 p.m. August 25, 2009 to pay fees and complete registration IF:

a. Fee payment was not mailed by August 19 and cannot be paid by credit or check card on RaiderNet.

b. Credits for third party, scholarship, employee fee discounts, etc. did not appear on the registration bill.  Bring authorization form to the third party clerk at the Business Office, Cope Administration Building room 103.

c. They registered late and do not have time to mail in their payments by August 19 or cannot pay by credit card or check card or by e-check on RaiderNet. Payment is due by 4:30 p.m. August 25, 2009 even if students register late.  

Fees must be paid or you must confirm you will attend MTSU for Fall 2009 by 4:30 p.m. on August 25 or your class schedules will be deleted. If your schedule is deleted for nonpayment on August 25, you can re-register beginning August 26.

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August 26 - September 4, 2009

FALL 2009

OPEN Registration August 26 - September 3, 2009

FEE PAYMENT DEADLINE - 4:30 p.m. September 4, 2009

LATE Registration August 29 - September 3, 2009-  
       Beginning August 29 a $100 Late Registration Fee will be charged.

**Please note that you must have special permission to late register after September 3, 2009. Contact the Dean of your major for permission to late register after this date.

If you will be registering for classes August 26 - September 4, 2009, you may pay fees for Fall 2009 or Confirm That You Will Attend by the following ways:

RaiderNet: August 25 - September 4, 2009*
(*RaiderNet will go down at 6:00 pm on September 4.)

1.Credit card or check card payment of registration fees. You can make either credit card or check card payments with Visa, MasterCard or American Express on RaiderNet. Access RaiderNet to pay registration fees by credit card or to use your bank check card to deduct the amount of your fees from your checking account. Try the RaiderNet feature for convenient payment methods.

2.Confirm registration. You will be given a CONFIRMATION NUMBER when you successfully complete this process. You must confirm you will attend if fees are paid in full by financial aid, loans, scholarships, third party, or other credits. Your balance after financial aid is credited must be ZERO or a credit balance to confirm your registration. (See How do I confirm?)

3. In person: August 26 - September 4, 2009,  8:00 a.m. - 4:30 p.m.
Fees may be paid at the Business Office cashier windows in the Cope Administration Building. Office hours are 8:00 a.m. to 4:30 p.m. weekdays.

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How can I pay my fees?

Students whose bills show they do not owe money (zero or credit balance) because their fees will be paid in full with financial aid, loans, third party or other credits must confirm.  Students who confirm their registration on RaiderNet will be given a confirmation number.  Students must write down and keep this confirmation number as proof that they have completed the confirmation  process.

Students must either pay, get a financial aid deferment, confirm their registration and get a confirmation number before their fee payment deadline OR they will LOSE their classes. Students who pay their registration fees by cash, personal checks, or credit cards do not need to confirm. Your registration is validated or finalized. Your payment is your confirmation, and you do not need a confirmation number. 

If your fees are paid in full by financial aid, Federal Direct or Parent PLUS loans, third party, or other credits, you must complete the registration process by confirming that you will attend MTSU for the Fall term. Your balance due must be a Zero or Credit (-) before you can confirm your registration. To confirm you will attend MTSU this term and validate your registration, access RaiderNet July 28 - August 25, 2009 and do the following:

• Click on Pipeline at www.mtsu.edu
• Log in to PipelineMT, click on RaiderNet, then on the Student tab.
• Select Student Account.
• Select Confirm Enrollment/Registration Payment/Account Detail for Term. Select Fall Term 2009.
• Your account balance summary and account detail for the term will be displayed. Click "Yes, I will attend during Fall Term 2009"
• Wait for a confirmation number.
  

Please note that reviewing your class schedule does not confirm your registration; you MUST select the Confirm Your Registration option. When you select this option, you will be given a confirmation number if your registration is confirmed.  When you are assigned a confirmation number, RaiderNet will enter a code into the computer to hold your classes.  Write down the confirmation number and the date.  This is your proof that you have successfully completed the confirmation process.  If in doubt, try the process again and the system will tell you if your registration has been confirmed.  

If your registration is not completed by either payment in full or by Confirmation before the final fee payment deadline for each term, your class schedule will be deleted.  

If you pay fees in full by cash, check, or credit card, your registration is finalized. It is not necessary to also confirm on RaiderNet. Your payment is your confirmation.

(See When and Where do I pay my fees and confirm that I'll be attending? for the Final Fee Payment/Confirmation Deadlines)

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How do I give someone access to view my bill?

You may give parents or others access to view and pay your bill on line. Once you authorize a user, the user will receive an email with a password and a URL to sign on and set up a personal password. Authorized users can also log in at the Authorized User's link on the PipelineMT page.

How to create an Authorized User on RaiderNet:

• Click on PipelineMT at www.mtsu.edu.
• Log in to PipelineMT, click on RaiderNet, then on the Student tab.
• Select Student Account .
• Select Set Up Direct Deposit/Set Up Authorized Users.
• Select Continue under Bill Payment Suite.  You will be taken to our bill payment system.
• Select the Authorized Users tab then Add an Authorized User.
• Enter in the Authorized User's e-mail address and choose if you would like them to view your bill and payment history.
• Click Add User.  An email will be sent to the Authorized User with their username, password and link to the payment system.

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What if my fees are paid by a third party?

If you are a sponsored student (fees to be billed to an employer, pre-paid tuition program, government agency, or foreign embassy), your account should reflect credits for the fees to be paid by your sponsor. If your account does not show these credits, contact your sponsor to determine if authorization paperwork has been sent to the Business Office, or bring a fee authorization form to the Business Office during the early fee payment period. Payment, whether by check or by third party authorization, is required by the due date or your class schedule will be deleted. If your fees are PAID IN FULL BY THIRD PARTY (your balance is ZERO or a CREDIT on your billing statement), you MUST confirm that you will attend before the fee payment deadline or your class schedule will be deleted. (See How do I confirm?)

What if I'm a graduate assistant?

If you are a graduate assistant, your assistantship will pay a portion of the Program Services Fee. You will owe a balance for some student-related fees not covered by the assistantship. All undergraduate classes must be approved by the Graduate Office in order to be covered by the assistantship. You must pay your balance due or confirm you will attend by the fee payment deadline or your class schedule will be deleted. Late registration fee will be $100. If credit for your assistantship does not show on your bill, contact the Graduate Office at 898-5589.

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When, where, and how do I get my financial aid refund?

FALL 2009

Students who have a credit balance on their registration bill from excess Financial Aid or other credits can receive a refund via Direct Deposit to their checking or savings account or deposit to an MTSU e-Cash PayCard only after they Confirm that they will be attending the Fall semester on RaiderNet.
(See How do I confirm?)

After classes begin on August 29, refunds can be claimed in one of the following ways:

• By Direct Deposit to your bank account or the MTSU eCash PayCard. (Direct Deposits will be available beginning August 29 - 31.)
  
  Direct Deposit of Financial Aid Credit Balance Refunds

  If you have a credit balance due to financial aid, you have the option of having the excess aid balance direct deposited to your checking or savings account. If your financial aid is credited to your account by August 25, your refund will be deposited into your bank account and available for use on August 29 - 31 (provided you have met all financial aid eligibility requirements, have not financial aid holds,have completed the entrance interview requirements for first time borrowers and transfer students and have completed all required paperwork).  You must confirm you will attend before your refund can be direct deposited.

  To be eligible, you must be registered for at least six (6) undergraduate hours or five (5) graduate hours for the term. You must meet all of the financial aid requirements (i.e., have previously seen the entrance video). You must confirm you will attend on RaiderNet.
  
  You must sign up for direct deposit via RaiderNet at least 4 working days prior to the date your first deposit is made.  For Fall 2009, the cut-off date is August 25, 2009, for the refund to be available on August 29 - 31.  

  You may sign up for Direct Deposit by accessing your RaiderNet account. For more information on how to sign up for direct deposit, please visit Direct Deposit.

  This authorization will remain in effect until terminated by the student.

   ***Sign up for Direct Deposit and try the most convenient way to get your refund. ***
  
  MTSU eCash PayCard

  If you have a credit balance due to financial aid, and you choose not to direct deposit your refund to your bank, you may sign up for an MTSU eCash PayCard. If your financial aid is credited to your account by August 25, your refund will be loaded onto your PayCard and available for use on August 29 - 31 (provided you have met all financial aid eligibility requirements, have no financial aid holds, have completed the entrance interview requirements for first time borrowers and transfer students and have completed all required paperwork). You must confirm you will attend before your refund can be loaded onto your PayCard. The funds can be accessed or used by the student cardholder through designated ATMs, at merchants participating in certain point-of-sale debit networks, or by issuance of a check. This account will remain open indefinitely and will be reloaded each time there is a financial aid credit balance refund. Do not lose or destroy your card!

  If you choose to use the new MTSU eCash PayCard, come by the Business Office in Cope 103 to sign up and receive your card.

  What do I need to do to be sure my refund is Direct Deposited or loaded to my PayCard on time?
  
  To receive a refund by direct deposit or PayCard the following must happen:

• You must sign up for Direct Deposit through RaiderNet or a PayCard at the Business Office by August 25.

• You must not have any financial aid holds.

• You must make satisfactory academic progress.

• You must be registered for the term.
  - 12 hours for full-time Pell or other scholarships and grants.
  (Notify financial aid if you will be taking less than 12 hours.) 
  - 6 hours if you are receiving a loan and no other financial aid
  - 5 graduate hours if you are receiving a loan based on graduate hours

• You must have signed your master Direct Loan promissory note.

• Your financial aid must actually be credited to your account (not authorized or memoed).

• Your account balance must be a credit balance.

• You must have confirmed your registration on RaiderNet.

• If this is your first loan, you must complete the entrance interview requirement on RaiderNet.

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What if I add classes?

If you add a class to your schedule after your initial registration payment or confirmation, additional fees must be paid by September 4 .  If you are eligible for the Deferred Payment Plan, any unpaid fees after this date will be processed as a deferred payment. The $50 Deferred Payment Plan service fee and any applicable $25 late payment fees will be charged.  

Students who are not eligible for deferred payment will be subject to withdrawal from all classes for non-payment or subject to service fees and late payment charges.  

If you add a class and decide not to attend the class, you must access RaiderNet to drop the class.  Your fees will be adjusted based on the fee adjustment policy in effect on the date of your drop.  

(See Will I receive a refund if I withdraw or drop classes? )

(See also, Will my Fees change if I'm dropping and adding?)

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What if I need to withdraw from classes?

FALL 2009

If you do not plan on attending MTSU this Fall and wish to withdraw from ALL of the classes you selected, access RaiderNet. Withdrawals can be processed on RaiderNet through August 28, 2009 in order to receive a 100% fee adjustment. Fee adjustments are based on the date of withdrawal.

Note: Students who withdraw after the last day to add a class but prior to completing 60% of the session currently attending will have their financial aid prorated. Students may owe a refund to the U.S. Dept. of Education and/or MTSU. Students are advised to contact the Financial Aid Office before withdrawing.

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Will my Fees change if I'm dropping and adding?

FALL 2009

After the term begins on August 29: If you are dropping a class and adding another class, please note that the drop and the add must be processed ON THE SAME DAY. RaiderNet cannot exchange the fees from the dropped class for the added class unless they are processed on the same day.

RODP courses and Developmental Studies courses are charged at a different per hour rate and are charged separately from MTSU courses. RODP and DSP courses cannot be evenly exchanged with MTSU courses. RODP classes can be identified by section number R50 and Developmental Studies courses can be identified by course name DSP.

After your initial registration is finalized (paid or confirmed), if you add a class and decide not to attend the class, you must drop it from your schedule. You will not be automatically dropped from the class by the Business Office. Your fees will be adjusted based on the fee adjustment policy in effect on the date of your drop.
(See below for the Drop Fee Adjustment Deadlines)

If you are enrolled in only one class and want to drop it and add another, you must add first. If you have any problems contact the Scheduling Center at (615) 898-5094.

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If I drop classes or withdraw, how much of a fee adjustment will I receive?

FALL 2009

See Drop/Withdrawal Fee Adjustment Information for important changes in the drop/withdrawal fee adjustment calculations.

Fees are adjusted based on the date the drop or withdrawal is processed on RaiderNet, or the date the withdrawal is prepared by the University Withdrawal Office. Please note that the fee adjustment percentage is based on the date of the drop and not the reason for the drop.

100% - Friday, August 28, 2009
75% - Friday, September 11, 2009
25% - Friday, September 25, 2009

Fee adjustments will be processed beginning approximately two weeks after the end of each refund period. It takes several weeks to process all the fee adjustments. The University will deduct from proposed refunds any amount owed by the student to the University.

The result of the fee adjustment for students who receive financial aid may be returned to the financial aid program and/or applied to the balances owed to the university.

Students on deferred payment plans will still be responsible for any unpaid tuition, fees, and other charges after fee adjustments. Fee adjustments will cause a recalculation of installment payment amounts.

Students must withdraw from all classes on RaiderNet or drops must be processed on RaiderNet on or before the dates given above to be eligible for a fee adjustment. (See What if I need to withdraw from classes?)

NOTE: Fee adjustments for courses running for odd dates will be prorated per TBR policy.

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What is a Raider Fund$?

One Card That Does It All!

A personal RAIDER FUND$ account, which is accessed through your student ID card, is available to all MTSU students. RAIDER FUND$ is a declining balance, money management program that allows students a convenient way to make campus purchases without the need to carry cash or the inconvenience of paying by check or credit card.

The RAIDER FUND$ account can be activated by making a minimum deposit of $10.00 at the Business Office cashier windows. RAIDER FUND$ can be used to pay registration fees, rent, and other charges such as parking tickets and Star1 telephone charges at the Business Office, buy meals directly or purchase meal plans from Campus Dining , make copies in the library copy center, use the washers and dryers in the residence hall and apartment laundries, and purchase books and supplies at Phillips Bookstore.  Most Pepsi and snack machines on campus will accept Raider Fund$.

For more information on Raiders fund$ see:

• Raider Fund$ Information/Regulations
• Raider Fund$ Deposit Form
• Transfer Credit Balance to Raider Fund$ Form

What are all these FEES?

Required registration fees at MTSU include:

• MAINTENANCE FEE
  Supports instruction and general operating expenses.

• PROGRAM SERVICES FEE is comprised of the following:

  DEBT SERVICE FEE
  Supports the retirement of bonds issued to build student services buildings such as Murphy Center, Keathley University Center, and the Student Recreation Center and the expansion and renovation of campus facilities such as the football stadium.

  RECREATION ACTIVITY FEE
  Supports operating expenses for the Student Recreation Center.
  
  SUSTAINABLE CAMPUS FEE
  Student Referendum initiated by students to pay a fee to support MTSU's participation in the TVA Green Power Switch program and clean energy initiatives on campus.
  
  GENERAL ACCESS FEE
  Supports campus access (including constructing and maintaining parking lots, bike racks, Raider express buses, sidewalks, and lighting) and includes fees for Technology Access (supports additional technology services for students such as computer labs and access to networks), athletics and health services.
  
  POSTAL SERVICES FEE
  Supports services provided by the Campus Post Office.
  
  INTERNATIONAL FEE
  Supports international content of courses across the curriculum and development, maintenance and support of opportunities for international travel.
  
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