Quick Troubleshooting Guide > Pop Ups

To disable pop-up killers/stoppers/blockers or ad-blockers:

1. Click your Start button in the bottom left hand corner of your screen, then select Search and search your hard drive for any software with "pop-up" in the name and disable it. You may need to open the program, then go to the Help menu/area to find the directions for disabling the application. Examples of popular pop-up killer applications include:
   Pop-Up Stopper
   Pop-Up Defender
   Pop-Up Zapper
2. Pop-up killing or ad-blocking functions are now included in many anti-virus, internet security, personal firewall, browser, and search & toolbar programs. Disable the relevant setting in the program. Examples include:

AOL 8.0 - Look in the AOL Support/Help or Frequently Asked Questions for directions on how to use the pop-up controls. You can decide which sites may display pop-up windows.

Google Toolbar: The Google Toolbar has a built-in popup blocker. To completely disable the pop-up blocker, open the Toolbar Options window and clear the checkbox next to pop-up blocker in the Accessories section. Additional information http://toolbar.google.com/popup_help.html

Yahoo Companion Toolbar - Click the link for directions on enabling pop-ups

Google Toolbar - Click the link for directions on enabling pop-ups. The Google pop-up killer can be over-ridden by holding down the Ctrl button while clicking the link.

Earthlink now comes with a built-in anti pop-up ware automatically turned on—you need to turn it off.